Refund Policy

Effective Date: July 23, 2026

This Refund Policy explains how Vestimuse processes refunds for returned items, canceled orders, and order issues. For information on how to send an item back to us, please refer to our Return Policy above.

Refund Process & Timeline

After we receive and inspect your returned item at our facility, we will notify you regarding the approval or rejection of your refund based on the condition of the item.

If your return is approved:

  • Your refund will be issued immediately to your original payment method.

  • Please allow 5–7 business days for the refunded amount to appear in your bank or credit card account, depending on your payment provider or financial institution’s processing times.

Shipping Fees

Original shipping fees (if applicable to your order) are generally non-refundable. If you receive a refund for a standard return, the cost of original shipping will be deducted from your total refund amount. We will only refund original shipping costs if the return is a result of our error (such as a defective or incorrect item sent to you).

Refunds for Canceled Orders

If you successfully cancel your order before it has been processed or shipped, a full refund (including any shipping charges) will be issued to your original payment method. The standard 5–7 business days processing time applies for the funds to reflect in your account.

Late or Missing Refunds

If 7 business days have passed since we issued your refund and you have not yet received it:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card company or bank, as it may take some time before your refund is officially posted by them.

  3. If you have done this and still have not received your refund, please contact us for assistance.

Contact Us About a Refund