Return Policy

Effective Date: July 23, 2026

At Vestimuse, customer satisfaction is important to us. We want you to feel confident in every purchase you make. If you are not completely satisfied with your order, we’re here to help. This Return Policy explains the conditions, process, and eligibility for returning products.

30-Day Return Policy

We accept returns within 30 days from the date your order is delivered. To qualify for a return, the item must meet the following conditions:

  • Unused and in its original condition.

  • Free from damage, stains, or signs of wear.

  • Returned in the original packaging.

  • Include all original accessories, inserts, and labels (if applicable).

Returns that do not meet these requirements may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made picture frames.

  • Clearance or final sale items.

  • Gift cards (if applicable).

  • Products damaged due to misuse, improper handling, or accidental damage after delivery.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged item, a defective product, or the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photographs of the item and packaging so we can quickly review your request and provide an appropriate solution.

How to Start a Return

To request a return, please contact our customer support team with:

  1. Your order number.

  2. The reason for your return.

  3. Photos of the item (required if it is damaged or incorrect).

Once your request is approved, we will provide instructions for returning your order. Please do not send items back without receiving return authorization first.

Return Shipping

  • If the return is due to our error (such as receiving a damaged, defective, or incorrect item), we will cover the return shipping costs.

  • For returns requested for reasons other than our error (e.g., changed mind), customers are responsible for the return shipping charges unless otherwise stated.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, size, or style, please return the eligible item and place a new order.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered the shipping process, it can no longer be canceled. However, you may request a return after delivery if your purchase qualifies under this policy.

Contact Us About a Return