Welcome to the Vestimuse FAQ page. We have compiled a list of the most common questions to help you understand our products, policies, and services. If you cannot find the answer you are looking for, please feel free to reach out to our customer support team.
General & Products
1. What type of products does Vestimuse sell?
We specialize in high-quality picture frames designed to display, protect, and highlight your favorite photographs, original artwork, and special documents.
2. Where is your business located?
3. How can I contact your customer support?
You can reach our team via:
Live Chat: Available 24/7 directly on our website
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Daylight Time)
Ordering & Payments
4. What payment methods do you accept?
We offer secure checkout and accept the following payment methods:
5. Are there any hidden fees or extra charges?
No. The price you see at checkout is the final price. We do not charge any hidden fees, post-purchase mandatory charges, or restocking fees. Applicable sales taxes are calculated at checkout where required by law.
6. Is my payment information secure?
Yes. All transactions are securely processed through encrypted gateways (PayPal, Stripe, Affirm, Afterpay). Vestimuse does not collect or store your complete credit or debit card information.
7. Can I cancel or modify my order?
Orders can be canceled or modified only before they have been processed and shipped. Once an order has entered the shipping process, it can no longer be canceled. If you need to cancel, please contact us immediately.
Shipping & Delivery
8. Do you offer free shipping?
Yes, we are pleased to offer Free Standard Shipping on all eligible orders.
9. Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping.
10. How long will it take to receive my order?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays, with a 5:00 PM EST cut-off). Once processed, standard transit time is typically 3–7 business days.
11. Which shipping carriers do you use?
We ship our orders using trusted carriers, including FedEx, USPS, and UPS.
12. How do I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please note that it can take up to 24–48 hours for tracking updates to appear on the carrier’s website.
Returns & Refunds
13. What is your return policy?
We accept returns within 30 days of delivery. To be eligible, the picture frame must be unused, in its original condition, free from damage, and returned in its original packaging with all accessories included. Personalized items and final sale items are non-returnable.
14. Do you charge a restocking fee?
No, we do not charge any restocking fees ($0). However, customers are responsible for return shipping costs unless the return is due to our error (e.g., you received a damaged or incorrect item).
15. What should I do if my item arrives damaged?
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can resolve the issue quickly.
16. Do you offer direct exchanges?
We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original eligible item for a refund and place a new order on our website.
17. When will I receive my refund?
Once we receive and inspect your returned item, approved refunds will be processed to your original payment method. Please allow 5–7 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
